Support.
Gymarc — the workout logger you just type into.
Get help
Email kamalsinnoacc2@gmail.com with a description of the problem, your device (e.g. iPhone 15, iOS 26), and whether you are signed in or trying the interactive demo. Screenshots help. Expect a reply within a couple of days.
Common questions
I didn't get my confirmation or reset email. Check spam, and make sure you're checking the inbox for the address you signed up with. If it still hasn't arrived after 10 minutes, email support above.
My workout didn't sync to a second device. Make sure both devices are signed in to the same account and connected to the internet. The interactive demo does not save or sync real workouts.
Why does a conversational entry say AI is unavailable? Standard shorthand like "bench 3x8 60" is parsed on-device and works offline. AI logging and coaching are available to signed-in adults who enable AI data sharing from Menu → Settings → AI data sharing. AI may be unavailable if the service is offline or a usage limit is reached; shorthand still works. AI uses OpenAI through a server-side connection. API content is not used for training by default; abuse-monitoring retention and authorized review can apply. See Terms & Privacy before enabling sharing.
Can I try AI without an account? The welcome demo can interpret a sample entry and give AI feedback after you confirm optional sharing and complete verification. A local preview still works without sharing. Availability depends on the demo service setup and usage limits. No demo workout is saved.
My cardio is missing from Apple Health. In Settings → Widgets & Apple Health, connect Health and allow Workouts. Allow the relevant distance permission for running/walking, cycling or swimming too. Open Gymarc after reconnecting, or tap Sync now. The status reports skipped or failed records. Health does not receive unfinished lifting workouts, and some activity types do not have a matching distance metric.
When will I receive reminders? Settings → Notifications follows your existing Training schedule. Choose your gym time there. Rest days, your birthday and completed workout days are skipped. Up to eight weeks are scheduled ahead; opening Gymarc refreshes the schedule. iOS notification permissions and Focus settings can affect delivery.
I want to delete my account and data. In the app: Menu → Settings → Delete account. Active data is removed after server confirmation; backups, security logs, provider retention and Apple Health copies are separate. You can also email the address above and we'll do it for you.
I want a copy of my data first. In the app: Menu → Settings → "Export my data (CSV)". The export includes logged lifting sets, notes and cardio entries. It does not include weigh-ins, goals, saved routines, settings or coach chat.